1. How to reach the meeting place?
The meeting place is established by the tour operator on the basis of the client's information about his/her specific accommodation. If it is not possible to pick the client up at his/her accommodation, a meeting point will be fixed whose walking distance does not exceed 5/7 min.
2. What time is the tour?
The tour start-time is that one indicated by the tour operator and is determined on the basis of the pick-up list, so it depends on the specific meeting place. We suggest to reach the meeting point at least 10 minutes before the established time.
3. What is the meeting point to start the tour?
After booked the tour, it is suggested to contact the tour operator to arrange the meeting point to start the tour. Alternatively, the tour operator will contact the customer to find out the details of the accommodation in which he/she will be staying during his/her stay in Naples. If this accommodation is not included in the pick-up list, the tour operator will provide information on the closest meeting point to the accommodation, trying to best meet the customer's needs.
4. How long is the waiting-time at the meeting point in case of delay?
If the customer is not at the meeting point for the established time, our tour leader can wait up to a maximum of 10 minutes, after which the customer's no-show is registered with no possibility to deserve a refund. In case of delay it is always advisable to notify the tour operator so as to try to better manage the situation.
5. How long is the tour?
The duration of the tour is indicative and may vary based on traffic conditions, transfer points, number of participants and other conditions.
6. In the case of adverse weather conditions, how to behave if it is an outdoor tour?
Even in the case of adverse weather conditions the tours are always performed. If the sudden closure of a specific site of interest occurs, a valid alternative will be offered to customers. If the customer does not accept this alternative, a partial refund for the tour will be granted. For adverse conditions and / or causes not directly attributable to the tour operator, there is no full refund.
7. What do you recommend wearing for this activity?
It is recommended to wear comfortable clothing and comfortable shoes. During the spring / summer season, it is advisable to wear a hat and sunglasses and bring sun protection, while during the autumn / winter season in case of rain, it is advisable to bring an umbrella.
8. If lunch is included, is it possible to report any allergies?
It is advisable to provide prior communication if the customer has food allergies and / or intolerances so as to be able to prepare a menu suited to the specific needs.
9. Can the tour be in two languages?
Usually the tour is performed in two languages.
10. Can the tour operator cancel the tour?
The tour may be subject to cancellation if the minimum number of participants is not reached (usually minimum 2 pax). In this case, prior notice will be provided to the customer (at least 12 hours before the start of the tour) and and 3 different options will be offered. The first one consists in offering an alternative tour comparable to the one for which the original booking was made; the second one refers to moving the tour for which the original booking was made to another date; the third and last alternative is the cancellation with total refund.
11. Do kids pay the full amount of the tour?
Kids (from 0 to 4 years old) are free of charge, while kids (from 5 to 12 years old) are subject to a 20% reduction of the total price. In the case of all variants of the tours that include Capri, if the ticket office requests, kids are subject to the payment of the hydrofoil tickets. Please note that in the case of tours that include lunch, for kids (0-4 years) the lunch is not included. Furthermore, a seat on the vehicle is not guaranteed for kids (0-4 years).
Cleaning and safety practices with respect to anti-covid disposals
· Enhanced cleanliness measures
High-touch surfaces cleaned and disinfected
Vehicles cleaned with disinfectants
· Social distancing
Contactless ticket redemption
· Safety measures
Personal protective equipment worn by staff
Temperature checks given to staff and customers
Hand sanitiser provided